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The next generation of self-service with Zoom Virtual Agent

Empower customers to resolve complex issues faster and tackle end-to-end challenges independently, on their channel of choice.

 

Deliver fast, personalized, delightful experiences at scale with the next generation of Zoom Virtual Agent, available for voice and chat — powered by Zoom’s AI-first platform and advanced agentic framework. 

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A virtual agent built for the future of CX

  • Outpace customer expectations

    Outpace customer expectations

    Proactively anticipate customer needs with an agentic AI framework for self-service, designed to reason, adapt, and take action—moving conversations toward resolution, 24/7 across both voice and chat.

  • Resolve complex issues end to end

    Resolve complex issues end to end

    AI that autonomously solves complex customer issues from start to finish—delivering faster outcomes and smarter, scalable support.

  • Get your virtual agents up and running in no time

    Get your virtual agents up and running in no time

    Effortlessly create and deploy specialized virtual agents with guided, LLM-first configuration that lets you personify your brand.

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Zoom Virtual Agent has been a huge benefit. It not only helps us provide quick answers, but it also helps us plan our staffing more accurately. Under 30% of our chats were self-service before moving to Zoom, and we had a goal to increase that to 50%. In just two months we are trending towards 75%.

Andrew Lindley Chief Information Officer
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Vensure
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The trust we have in Zoom’s enterprise solution means we no longer have to worry about the software. It frees us up to focus on what really matters—delivering the best possible customer experience. We’re confident that Zoom can scale with us as we continue to grow.

Colin Johnson CRM Lead
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Viewrail
Vensure

  • Boosted self-service performance from 30% to 75%—a 2.5x improvement.
  • Lowered first-call resolution time below target of 2 minutes
  • Achieved a 90% satisfaction rate in post-interaction surveys
Viewrail

  • 70% self service rates & lower call volumes
  • Generated $200-300,000 in pipeline in a week from customers who started on a Zoom Virtual Agent chat before moving to an agent
Solve complex customer inquiries with personalized precision

Solve complex customer inquiries with personalized precision

  • Proactive resolutions

    Reasons based on customer needs and priorities, autonomously taking action to resolve complex issues from start to finish

  • Better understanding, higher accuracy

    Understands multi-intents and past interactions to deliver empathetic, contextual conversations that lead to frictionless resolutions

  • Always on

    Deliver consistent and seamless service across a host of service channels — voice, web, mobile, and social — in multiple languages, 24/7.

  • Seamless integration across Zoom Ecosystem

    Zoom Virtual Agent is built to work natively within the Zoom Ecosystem, integrating effortlessly with Zoom Contact Center and Zoom Phone for smooth escalations between virtual and live agents

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Enhance customer experience with intelligent, scalable support

  • The right answers, right now

    Leverages semantic search and our advanced Retrieval-Augmented Generation (RAG) technology for agentic AI, powering seamless info retrieval

  • Robust integrations

    Seamlessly integrates with leading CRMs, CCaaS platforms, and more, with custom API support to meet your unique requirements.

  • Serve customers in their preferred language

    Connect with customers worldwide using built-in languages — no extra setup or integrations required.

Enhance customer experience with intelligent, scalable support
Create seamless customer experiences

Create seamless customer experiences

Zoom Virtual Agent integrates with leading CRMs, knowledge bases, ticketing systems and other essential apps.

Boost contact center efficiency and unlock new insights

  •  Amplify your brand with every interaction

    Align your virtual agents with your brand voice and values to personify your brand

  • Plug & Play deployment

    Effortlessly create and deploy specialized virtual agents in record time using AI Studio’s low/no-code interfaces. 

  • Actionable analytics at your fingertips

    Gain visibility into virtual agent performance across voice and chat with detailed reports on cost savings, containment rates, engagement analytics, and more.

Boost contact center efficiency and unlock new insights

Getting started with AI in the contact center

Learn the building blocks for successfully implementing AI without losing the human touch.

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Getting started with AI in the contact center

Strengthen customer relationships with Zoom Customer Experience

  • Contact Center

    Contact Center

    Harness the power of AI to deliver prompt, accurate, and highly personalized customer experiences across multiple channels.

  • AI Expert Assist

    AI Expert Assist

    Equip agents and supervisors with AI tools like real-time sentiment analysis and next-best-action guidance

  • Quality Management

    Quality Management

    Simplify the quality management process by evaluating all customer interactions with AI-automated scorecards

  • Workforce Engagement Management

    Workforce Engagement Management

    Leverage AI to track and optimize schedules so your contact center is staffed to provide exceptional CX.

Dive deeper

Zoom Virtual Agent data sheet

Zoom Virtual Agent data sheet

Get more in-depth product info on Zoom Virtual Agent.

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The Next Evolution of Customer Experience

The Next Evolution of Customer Experience: AI, Upskilling & the Contact Center's New Role in Building Brand

Find out if your contact  center is ready for the age of the AI agent in Frost & Sullivan’s latest report.  

Read report
Use AI to enhance — not eliminate — the human touch

Use AI to enhance — not eliminate — the human touch

Find the right balance between automation and human interaction in this Metrigy report

Read report
Find out how Zoom is leveraging Zoom Virtual Agent

Find out how Zoom is leveraging Zoom Virtual Agent to achieve 97% self-service resolution rates

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Ready to empower your customers with smarter, AI-driven self service?

Make every interaction a happy one, with Zoom Virtual Agent — your always-on AI teammate.  From simple questions to complex problems, Zoom Virtual Agent handles every conversation end to end and delivers the right solution — the first time.

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